Specialist seeks a highly driven Service Delivery Manager to play a critical role in the co-ordination and Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience experience & 2 years' Service Management and Project Management. You must also be proficient with ITIL Resource and Capacity Management, Operations Management and Escalation Management and Resolution. Please SLA negotiations. Manage customer complaints including their recording, management, escalation (where
including Blazor, .Net, Entity Framework, SQL Server Management Studio, Office 365, SharePoint. DUTIES: Design needs, ensuring timely delivery and quality of projects. Continuously innovate and contribute to the improvement in Blazor, .Net, Entity Framework, SQL Server Management Studio, and database design. Experience with network infrastructure management is preferred. Demonstrated ability in Project Management and working collaboratively Flexibility to adapt to evolving IT needs and software projects. Strong commitment to continuous learning and
out daily administrative task pertaining to the management of client's technology hardware while attending Excel and Project Management. DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate and service delivery channel for IT. Monitor and manage queueing (participating in escalated calls as needed) framework for managing and improving customer IT Support in the organization. Advise management on situations escalation. Manage process for communicating outage/emergency activities to the organization. Manage vendor
necessary approval. Follow development and release management procedures, including documentation, CAB presentations release management, testing and support artefacts. Maintain timesheets, tasks and other project management Work with PMs on feasibility, estimation, actively manage risks etc. Within the prescribed constraints and analysis to delivery. Relationship Management: Establish, manage and maintain relationships with all all HI stakeholders regarding ongoing projects in Engineering and development Oversee resolution of identified
organization Provide technical support and contribute to project documentation. REQUIREMENTS: 3 to 4 years of proven ATTRIBUTES: Ability to work independently and manage multiple projects simultaneously. Excellent problem-solving
Collaborate with team members, Product Owners and Project Managers to define requirements and estimations. Participate architectures, and working with various database management systems (SQL & NoSQL). Experience with cloud
unique opportunity to contribute to a challenging project that aims to advance Africa's financial industry standards. Collaborate with Technical Product Managers, Software Architects, and other stakeholders to
for Africa and a willingness to contribute to projects in a developing world context. Advantageous –
Collaborate with cross-functional teams to define project requirements, timelines, and deliverables. Stay
DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service