ENVIRONMENT: THE technical expertise of an IT Support Technician with 12 years' SME Support experience is sought
provide seeks a strong technical ICT Support Technician, whose primary role will be to provide support
escalation point for the 1st line (desktop) support technicians. Respond to after-hours escalations on a rotational Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise
with senior management, partners, clients and Technicians. Staying accessible to answer questions during
to 4 weeks). Working closely with the Support Technicians based in Johannesburg & Cape Town. REQUIREMENTS:
but complex application of a global leader in Medical Litigation Automation seeking your coding expertise
and processes to improve efficiency and reduce human error. Work closely with Development, Operations
processes to ensure quality and SOC2 compliance in medical device- and other software. Ensure all testing
compliance for software would be advantageous Medical device software development experience would be