Specialist seeks a highly driven Service Delivery Manager to play a critical role in the co-ordination and Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience experience & 2 years' Service Management and Project Management. You must also be proficient with ITIL v3/v4 Resource and Capacity Management, Operations Management and Escalation Management and Resolution. Please SLA negotiations. Manage customer complaints including their recording, management, escalation (where
DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service
sought by a fast-paced Specialist in End-to-end IT Management and Consultative IT Services. You will develop ATTRIBUTES: Ability to work independently. Time Management. Effective communication. Team player. Passion
Life Cycle (SDLC) and Application Life Cycle Management (ALM) methodologies and processes. Mature the
ATTRIBUTES: Ability to work independently and manage multiple projects simultaneously. Excellent problem-solving