On-site, remote, and help-desk support Report and form customization Evaluation of customers' needs and
and communicate appropriately to internal and external customers. Train, coach and mentor Service Desk provide backup support. Interact with internal and external customers. Provide data and reporting of trends
through peer reviews, maintaining internal and external documentation and identifying and addressing technical through peer reviews, maintaining internal and external documentation and identifying and addressing technical
goals Collaborating with internal departments and external partners to align technology initiatives with managing the team's and individuals' KPIs Managing external technology vendors and contractors effectively
a high-pressure environmentTop of FormBottom of Form While we would really like to respond to every application
ability to build and maintain strong relationships externally as well as with internal stakeholders. Analytical
ability to build and maintain strong relationships externally as well as with internal stakeholders. Analytical
system integration between inhouse systems and external vendors Perform code reviews. Apply appropriate
support CRM operations. Integrate CRM systems with external applications and APIs, such as contact centres
job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place. While we would really