Reference: JHB000185-CP-1 Customer Loyalty Manager - Sandton Are you passionate about creating exceptional customer experiences and driving loyalty? A leading financial services company is excited to announce a newly for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high engagement models the development of a client engagement app and manage regular feedback to ensure its effectiveness. Engagement engagement to meet our strategic goals. Day-to-Day Manager : Oversee daily operations and educate our business
Continual service improvement. Incident and Problem Management: Define the process and RACI to ensure proper relevant risks on the risk register. Configuration management architecture and content design. Create relevant measurements to guide the improvement process. Managing: Assist in managing high-severity incidents at a specialist measures are in place. Manage and guide staff for optimal service delivery. Manage escalated incidents and Meet business expectations. Uphold the Incident Management image, dazzling customers. Ensure team productivity