JHB000185-CP-1 Customer Loyalty Manager - Sandton Are you passionate about creating exceptional customer experiences experiences and driving loyalty? A leading financial services company is excited to announce a newly created created role for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high engagement
purpose of the role is to coordinate and restore services (application and infrastructure) in the event Responsibility: Service: Service strategy. Service design. Service transition. Service operation. Continual Continual service improvement. Incident and Problem Management: Define the process and RACI to ensure proper are in place. Manage and guide staff for optimal service delivery. Manage escalated incidents and communicate professional service delivery. Ability to work in a high-pressure environment. Customer Service: Ensure service
Native Backend: GraphQL, Python, PostgreSQL Cloud Services: AWS (Lambda, ECS, S3, Step Functions) Role and of applications, enabling users to access our services anytime, anywhere. Code Quality and Testing: Utilize continuously. Maintain effective communication with customer support teams to efficiently resolve critical