currently looking to employ a Level-1 IT Field Service Technician based in George (Western Cape). A wonderful
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate Implement business processes with supporting 'standard operating procedures' (SOPs) within the framework continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
technical issues. Customer-centric and dedicated to providing above and beyond customer service. Strong communication knowledge or interest in solar energy systems and services. A valid driver's license and reliable transportation equipment, and installations. Document and record all customer interactions and technical issues in the required
JavaScript is a plus. Familiarity with accessibility standards and guidelines (e.g., WCAG). Responsibilities implement designs. Map out and design comprehensive customer journeys to enhance user engagement and satisfaction
Proven track record of delivering high-quality customer service and building positive client relationships
Core). Experience with REST or traditional SOAP services. Good understanding of Object Orientated Software relationships with clients and stakeholders. Deliver on service level agreements made with clients and stakeholders facilitates feedback and provides exceptional client service. 3. People: Develop and maintain productive and culture of work-centric thinking, productivity, service delivery and quality management. Contribute to
Project Manager, ensure governance and reporting standards are upheld. Act as Lead Analyst on high-profile
Responsibilities and expectations but not limited to: Servicing clients. Backups checks. End user support on all