Customize the ITSM tool to align with organizational processes. Configure workflows, automation rules, and service (SLAs). Implement and maintain change management processes, workflows, and required adjustments as needed technical documentation, manuals, policies, and processes. Engage with ITSM vendors and maintain vendor with Change Coordinator to process Change management tasks (i.e. process RFCs, etc) Suggest continual contribute to ongoing process maturity through regular reviews of the process and tools, trend analysis