Word, Excel, Outlook, and PowerPoint. Experience working in a customer services environment will be an advantage to troubleshoot communications devices. Able to work in a well-organized, efficient, and meticulous manner diplomatic. Able to work as a team and collaborate with others as well as to work independently. Good attention to detail and enjoys accuracy. Able to work quickly. Willing to go the extra mile. Great attitude Be patient, tolerant and diplomatic. Ability to work as part of a team. Analytical thinker. Problem Solver