Chief Information Officer (IT) (JB4567) Sandton, Johannesburg Market Related Duration: Permanent As the responsible for steering the team to create in-house, customized, and niche products and systems. Additionally benefits. Design and customize technological systems and platforms to enhance customer experience. Plan the benefits. Design and customize technological systems and platforms to enhance customer experience. Plan the
until resolved, ensuring adherence to SLA's and resolution targets Capture troubleshooting steps, solutions with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions provide regular progress updates regarding incident resolution Stay updated on IT systems, technologies, and until resolved, ensuring adherence to SLA's and resolution targets Capture troubleshooting steps, solutions with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions
installation, upgrades, and patch management of Microsoft Office, antivirus software, etc. Set up user accounts permissions in Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures installation, upgrades, and patch management of Microsoft Office, antivirus software, etc. Set up user accounts permissions in Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures
Collaborate with the technical team to ensure customer satisfaction and address technical queries Regularly Collaborate with the technical team to ensure customer satisfaction and address technical queries Regularly