- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating
Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience deploy solutions using agile methodologies - No on-call duty required at this point
- Software migration and agent distribution - Attendance in rolling on-call duty 24/7 - Investigating
support - Interaction with clients through meetings, calls, and emails - Handling Tickets and Tasks with the the analysis and resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional
Platforms – Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies
Specifications to the Technical team for any Customized development objects - Preparation of test cases
between IT and the business. - Ensuring a positive customer experience through effective service management goals. - Always considering the impact on the customer and striving to enhance their experience. - The