Service Request, Service Level, and Knowledge Management). Experience with ITIL version 4 and Agile Methodology
IT solutions globally. Ideal candidates will have 4-6 years of experience and a proactive approach to QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? - 4-6 years of experience WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES closing the same within defined SLA's (Service Level Agreements) - Responsible for troubleshooting issues
Incident, Problem, Service request management, Service level management, and Knowledge management. - Ability - Experience and implementation of ITIL version 4. - Experience with the Agile Methodology. - Understanding Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural platform to ServiceNow platform. - 2nd and 3rd level support for ServiceNow ITSM Processes. - Creating
solutions. Leverage your expertise in SAP FICO, S/4 HANA, and Agile methodologies to drive innovation ESSENTIAL SKILLS REQUIREMENTS : - SAP FICO (SAP S/4 HANA advantageous) - SAP SD (Advantageous) - SAP MM
and tools. - Extensive experience with ITIL version 4 principles and processes. - Extensive experience with Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural
knowledge and work experience (Required) - Minimum 4 years' experience in an operations environment WHAT
knowledge and work experience (required) - Minimum 4 years' experience in an operations environment Role