Incident, Problem, Service request management, Service level management, and Knowledge management. - Ability Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural platform to ServiceNow platform. - 2nd and 3rd level support for ServiceNow ITSM Processes. - Creating and operational integrity. - Providing different levels of support, managing incidents, and ensuring continuous
modules (Incident, Problem, Service Request, Service Level, and Knowledge Management). Experience with ITIL
Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural
closing the same within defined SLA's (Service Level Agreements) - Responsible for troubleshooting issues