workflows and processes Good understanding of DevOps Agile project methodology Process Visualization goal-oriented communication (in German and English) Process thinking Moderation skills RESPONSIBILITIES Analysis Analysis and optimization of customer processes Advice on a CRM vision and roadmap based on added value Platform to optimize business processes Documentation of the processes and the proposal for the functional workflows and processes Good understanding of DevOps Agile project methodology Process Visualization
workflows and processes Good understanding of DevOps Agile project methodology Process Visualization goal-oriented communication (in German and English) Process thinking Moderation skills RESPONSIBILITIES Analysis Analysis and optimization of customer processes Advice on a CRM vision and roadmap based on added value Platform to optimize business processes Documentation of the processes and the proposal for the functional workflows and processes Good understanding of DevOps Agile project methodology Process Visualization
business processes and process automation concepts. Experience in process analysis, process mapping, tasks and manual processes. Collaborate with business stakeholders to understand process requirements and Develop end-to-end automation workflows, including process mapping, task automation, exception handling, and implementation. Participate in Agile development processes, including sprint planning, reviews, and retrospectives business processes and process automation concepts. Experience in process analysis, process mapping,
business processes and process automation concepts. Experience in process analysis, process mapping, tasks and manual processes. Collaborate with business stakeholders to understand process requirements and Develop end-to-end automation workflows, including process mapping, task automation, exception handling, and implementation. Participate in Agile development processes, including sprint planning, reviews, and retrospectives business processes and process automation concepts. Experience in process analysis, process mapping,
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel with clients and operations team to carry out process improvement activities and facilitate best practice Office � MS Excel, Power Point, Word Doc, Outlook Process Mapping/Value Stream Mapping Knowledge of calls system and its usage (NICE, Witness, etc) preferred Process Specific Skills Knowledge of industry domain being
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel with clients and operations team to carry out process improvement activities and facilitate best practice Office � MS Excel, Power Point, Word Doc, Outlook Process Mapping/Value Stream Mapping Knowledge of calls system and its usage (NICE, Witness, etc) preferred Process Specific Skills Knowledge of industry domain being
teams. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business teams. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business
teams. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business teams. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured Provide an insight on what is happening to each process • Provide solutions to challenges encountered related Primary Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor Contact Center management • Productivity Measures Process Specific Skills • Service Level Targets • Wide JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured Provide an insight on what is happening to each process • Provide solutions to challenges encountered related Primary Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor Contact Center management • Productivity Measures Process Specific Skills • Service Level Targets • Wide JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured