JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development time. Cost efficiency : Functional delivery must be monitored in line with approved budgets and cost saving saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development time. Cost efficiency : Functional delivery must be monitored in line with approved budgets and cost saving saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure
facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Experience Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship facing role that ensures a seamless IT Service Management, helping business growth and creating value for through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
- contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Revenue and costs (40%) Process Improvement (10%) Employee satisfaction (10%) Attrition management (25%) RESPONSIBILITIES - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all
- contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Revenue and costs (40%) Process Improvement (10%) Employee satisfaction (10%) Attrition management (25%) RESPONSIBILITIES - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all
continous improvement as well as IT configuration management regarding roles & authorizations including Maestro, SoX (ITGC) preferred ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial beneficial RESPONSIBILITIES Act as Group IT ERP Security & Compliance Analyst for our Global IT team cases & projects while ensuring "best cost value" for the group ABOUT US EXL is the indispensable partner continous improvement as well as IT configuration management regarding roles & authorizations including
continous improvement as well as IT configuration management regarding roles & authorizations including Maestro, SoX (ITGC) preferred ITIL and Project Management certification (PRINCE, IAPM, SCRUM etc.) is beneficial beneficial RESPONSIBILITIES Act as Group IT ERP Security & Compliance Analyst for our Global IT team cases & projects while ensuring "best cost value" for the group ABOUT US EXL is the indispensable partner continous improvement as well as IT configuration management regarding roles & authorizations including