business problems, developing project plans and managing project execution to ensure successful completion analytical skills, effective communication, project management expertise and the ability to work collaboratively and deliverables in collaboration with senior management and stakeholders Developing comprehensive project including timelines, resource allocation, and risk management strategies Leading project teams to execute project issues, and risks to stakeholders and senior management Serving as a liaison between business units,
level management with the various support stakeholders To continuously review the service management process Promotor Score detractors through effective incident management principles via established prioritisation methods the necessary reporting to support operational management on a monthly, weekly and ad hoc basis Ensure Omniture/ Qliksense Reports/ Service Request Management (SRM) reports Calculate financial and NPS (Net (eg. 404, 201, 500, etc) Knowledge of content management systems Testing of journeys and working with
LinkedIn and Instagram . Supporting the Portfolio Managers in all research, scoping, analysis and design create reports and feedback to executive and line management To perform quality assurance across business Requirement Specifications, testing and project management Experience in Financial Services