Client Success Manager - Western Cape A dynamic, vibrant and growing IT company is looking for Client retention, long-term success, and satisfaction of our clients by leveraging data analysis to drive strategic position involves building strong relationships with clients, understanding their needs, and optimizing their their experience with the company's products and services, and using data insights to develop tailored strategies experience and drive mutual success. A successful Client Success Manager combines empathy, analytical skills
Client Success Manager - Western Cape A dynamic, vibrant and growing IT company is looking for Client retention, long-term success, and satisfaction of our clients by leveraging data analysis to drive strategic position involves building strong relationships with clients, understanding their needs, and optimizing their their experience with the company's products and services, and using data insights to develop tailored strategies experience and drive mutual success. A successful Client Success Manager combines empathy, analytical skills
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting tailored to client needs, and ensuring the efficient and effective use of technology within client organisations organisations. Our company offers the following services IT, wirless and Networking, digital security and cloud PERFORMANCE AREAS, ACTIONS AND KEY PERFORMANCE INDICATORS Client Support and Troubleshooting: Logging of calls, setups for clients,Recommending new systems and configurations to meet specific client needs. Client Advisory
providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting tailored to client needs, and ensuring the efficient and effective use of technology within client organisations organisations. Our company offers the following services IT, wirless and Networking, digital security and cloud PERFORMANCE AREAS, ACTIONS AND KEY PERFORMANCE INDICATORS Client Support and Troubleshooting: Logging of calls, setups for clients,Recommending new systems and configurations to meet specific client needs. Client Advisory
requires an Account Manager to successfully manage client accounts and contribute to the business growth with business to retain and grow the company's client base. The ideal candidate will understand SaaS responsibilities: Client Relationship Management: Serve as the point of contact for client account management matters Build and maintain strong, long-lasting client relationships Develop a trusted advisor relationship ensure growth attainment Assist with challenging client requests or issue escalations as needed Ensure
technical support and assistance to all company clients. The IT Systems Engineers may interact with customers knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies in the form of a Major Incident Report Customer Service: focus areas include, but are not limited to: Deliver professional client support: Provide prompt, courteous, and professional support to all clients while adhering Communicate effectively with clients: Clearly explain technical concepts to clients in a way that is easy to
technical support and assistance to all company clients. The IT Systems Engineers may interact with customers knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies in the form of a Major Incident Report Customer Service: focus areas include, but are not limited to: Deliver professional client support: Provide prompt, courteous, and professional support to all clients while adhering Communicate effectively with clients: Clearly explain technical concepts to clients in a way that is easy to
repairing hardware & software components for all clients as well as the organization's computers. Support help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License