T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Compliance with customer rules, processes and procedures while attending to work at customer offices. Compliance
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Compliance with customer rules, processes and procedures while attending to work at customer offices. Compliance
benefits Design and customize technological systems and platforms to improve customer experience Plan the advantageous Industry experience is highly advantageous (banking / retail / merchant) Background in designing/developing
benefits Design and customize technological systems and platforms to improve customer experience Plan the advantageous Industry experience is highly advantageous (banking / retail / merchant) Background in designing/developing
Manager - Gauteng A leading provider of managed services and solutions to the Hospitality and Enterprise Should have an existing network of contacts, customers and track record Excellent written and verbal self-generate leads and cold call prospective customers Desire, tenacity and drive to seek new business and installation Familiarity with infrastructure service and maintenance Strong communication and negotiation and understand the needs of new and existing customers and be able to respond effectively with a plan
Manager - Gauteng A leading provider of managed services and solutions to the Hospitality and Enterprise Should have an existing network of contacts, customers and track record Excellent written and verbal self-generate leads and cold call prospective customers Desire, tenacity and drive to seek new business and installation Familiarity with infrastructure service and maintenance Strong communication and negotiation and understand the needs of new and existing customers and be able to respond effectively with a plan
clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies incident in the form of a Major Incident Report Customer Service: focus areas include, but are not limited Compliance with customer rules, processes and procedures while attending to work at customer offices Compliance efficiency IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies incident in the form of a Major Incident Report Customer Service: focus areas include, but are not limited Compliance with customer rules, processes and procedures while attending to work at customer offices Compliance efficiency IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting Excellent interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License
help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting Excellent interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License