T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
organisations. Our company offers the following services IT, wirless and Networking, digital security and to meet specific client needs. Client Advisory Services: Providing recommendations for new ways of working products or services, such Microsoft Office 365, Redstar, Exchange, Lync, and SharePoint services. Administrative Skills in documenting processes, call logs, and service reports accurately for future reference and compliance
organisations. Our company offers the following services IT, wirless and Networking, digital security and to meet specific client needs. Client Advisory Services: Providing recommendations for new ways of working products or services, such Microsoft Office 365, Redstar, Exchange, Lync, and SharePoint services. Administrative Skills in documenting processes, call logs, and service reports accurately for future reference and compliance
help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License
help desk tickets and/or IT Service data and recommend customer service improvements. Develop training including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting interpersonal skills and an end-user customer service orientation. Must have a valid Driver's License
knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies in the form of a Major Incident Report Customer Service: focus areas include, but are not limited to: Deliver efficiency IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are (certification will be advantageous) 3 years practical service delivery experience in the Information Technology technician Experience working in a service desk, customer service or call centre environment Personal
knowledge and proficiency relevant to the company's service offerings and stay current with evolving technologies in the form of a Major Incident Report Customer Service: focus areas include, but are not limited to: Deliver efficiency IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are (certification will be advantageous) 3 years practical service delivery experience in the Information Technology technician Experience working in a service desk, customer service or call centre environment Personal
Manager - Gauteng A leading provider of managed services and solutions to the Hospitality and Enterprise and installation Familiarity with infrastructure service and maintenance Strong communication and negotiation
Manager - Gauteng A leading provider of managed services and solutions to the Hospitality and Enterprise and installation Familiarity with infrastructure service and maintenance Strong communication and negotiation