Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining and up-to-date system support. • Maintain data quality and integrity within the system. • Ensure all critical suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
management · Written communication · Risk management · Quality management · Service provider management The post