Changes as per Release schedule / Urgent Incident Fixes minor system configuration (e.g. dropdown list changes and deploy application patches/fixes Implement workarounds where OEM fixes are pending System maintenance incident report Incident reports Environment management (e.g. QA snapshots) SKILL SET: Exp. in ServiceNow
service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
problem-solving abilities for technical issues, and project management capabilities for implementation and support.