technical lifecycle in check VIP and End-User Support: Be the go-to hero for our VIPs and end-users. environments with Horizon, Citrix, and Azure Virtual Desktop. Infrastructure & Network Troubleshooter: Tackle
Proactively propose solutions to improve the support of (new) business processes. ABAP debugging beneficial process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing
implementation of various solutions through automation. You support global connectivity design issues in the global
these products before, so not just an operational support person, but an implementer. If they come from a
disaster recovery solutions. Support and Troubleshooting: Provide technical support and troubleshooting for
line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation
these products before, so not just an operational support person, but an implementer. If they come from a
product team that focusses on the development and support of a several mission-critical components. You will
Management Coordination between development and support environments Translating and simplifying requirements
developing a prototype for further discussion. Provide support for existing solutions Ensure the reliability,