Description Main Purpose To Manage the overall Customer Managed Service development, delivery, and support has the required capability to deliver customer managed Services to achieve the short, medium- and long-term Develop and lead ecosystem for best in class managed services leveraging company and 3rd party resources appropriate managed service capability including presales, solution design, implementation and operations. Develop Develop operational capability to manage the end-to-end lifecycle of the customer facing managed service
uninterrupted business as usual by performing operational tasks and servicing ad hoc requests, in addition testing cycles to ensure that sign-off is obtained Assist team members where required through-out the project business as usual Compile & maintain master operational schedule and execute tasks as per agreed SLA's Improved Processes and Culture Manage internal process Managed Relationships Managed Self Supported Transformation Behavioral Competencies Communication Initiating Action Managing Work Quality Orientation Technical/Professional
uninterrupted business as usual by performing operational tasks and servicing ad hoc requests, in addition testing cycles to ensure that sign-off is obtained Assist team members where required through-out the project business as usual Compile & maintain master operational schedule and execute tasks as per agreed SLA's Improved Processes and Culture Manage internal process Managed Relationships Managed Self Supported Transformation Behavioral Competencies Communication Initiating Action Managing Work Quality Orientation Technical/Professional
Description Main Purpose To Manage the overall Customer Managed Service development, delivery, and support has the required capability to deliver customer managed Services to achieve the short, medium- and long-term Develop and lead ecosystem for best in class managed services leveraging company and 3rd party resources appropriate managed service capability including presales, solution design, implementation and operations. Develop Develop operational capability to manage the end-to-end lifecycle of the customer facing managed service
timelines agreed with the delivery team. Report and manage the resolution of issues timeously to avoid unplanned once operational. Contribute to the systematic breakdown of the business needs into manageable feature(s) pipelines. Log defects using the pre-defined defect management process and tool, and ensure the relevant information information is captured accurately that will assist with the root cause analysis. Identify potential product Understand and manage own time based on expected timelines articulated by the line-management and project
timelines agreed with the delivery team. Report and manage the resolution of issues timeously to avoid unplanned once operational. Contribute to the systematic breakdown of the business needs into manageable feature(s) pipelines. Log defects using the pre-defined defect management process and tool, and ensure the relevant information information is captured accurately that will assist with the root cause analysis. Identify potential product Understand and manage own time based on expected timelines articulated by the line-management and project
Assurance principles and standards in order to manage the Product risk and inter-dependencies during Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & highlight any mitigating factors. Ensure the defect management process is adhered to by the Software Quality Understand and manage own demand based on expected timelines articulated by the line-management and project technical capabilities. Responsible for performance management of direct reports (e.g. performance contracts
Assurance principles and standards in order to manage the Product risk and inter-dependencies during Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & highlight any mitigating factors. Ensure the defect management process is adhered to by the Software Quality Understand and manage own demand based on expected timelines articulated by the line-management and project technical capabilities. Responsible for performance management of direct reports (e.g. performance contracts
opportunities; needs; structure; policies and operations of the organization on medium to large projects
opportunities; needs; structure; policies and operations of the organization on medium to large projects