be responsible for leading, directing, & developing the respective CRM & CA organization structure processes across designated region/countries. Co-develop CRM tools & related processes as part of a cross-functional global team Contribute to the development of a data-driven performance mindset/way-of-working analytics. Development of sales services tools and provide internal training sessions Develop and create visually impactful presentations CRM management skills Experience with Power BI, SALSA, SAP Experience