Our Client is seeking a Technical Manager Network and Security to join their team on a permanent basis organisational strategies and plans as a key member of the management team. Play a significant role in long-term planning to meet SLA requirements. 2. Subcontractor Management: Manage subcontractors to ensure they meet SLA requirements compliance with agreed terms. Incident and Request Management: Oversee the lifecycle of incidents, requests handled in compliance with relevant SLAs. 3.SLA Management: Increase service effectiveness and efficiency
to provide 2nd line support within the server management, end user computing layer and support layer. 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate the incident. Preventative maintenance (Patch management) Regular updating the Service Desk and all customers essential Min 5 years' experience supporting data centre software and must have good understanding of server