Lead to lead the business/customer facing IT service management operations team Develop ITSM tactical plans plans and implement approved IT service management strategies Collaborate to design customer focused IT IT services Lead the IT Service Management Operations team Builds relationships with key stakeholders including incident, change, service request and major-incident management. Vendor management experience
efficiency of services by refining processes to meet SLA requirements. 2. Subcontractor Management: Manage
Cape Town Area. Leading Client in the Technology Industry requires a Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer. Assist with escalations from 1st line support engineers Provide 2nd line data centre support at the server infra