Specialist will provide subject matter expertise to our Managed Services team, focusing on End User Computing and solutions, service design, and configuration management. The Specialist will play a key role in implementing understand requirements and manage risks. Lead incident and problem management related to End User Workspace various technical teams, including Information Management, Digital Policing, Professional Standards, and level identity management experience with a background in IAM (Identity Access Management) solutions. Experience
providing platform / infrastructure support and management for a large UK based client Working with the maintenance and management of the “in scope” platforms in line with a best practice approach to ensure within a Service Management framework, adhering to ITIL based policies and practices Documenting and Planning and upgrade management and communication Maintaining configuration data and currency Managing incidents timely escalation and communication Issue and Risk management Skills and Experience: Degree in Computer Science
resolutions. - Utilize diagnostic utilities and best practices for troubleshooting, and maintain technical support Attend daily strategy meetings with the Help Desk Manager. Requirements: Experience: Kaseya and other monitoring topics. - Commitment to company policies and best practices, including accurate time tracking.
opportunities into positions such as Customer Support Manager, Developer, or Supply Chain Consultant. Key Responsibilities: