Specialist will provide subject matter expertise to our Managed Services team, focusing on End User Computing and solutions, service design, and configuration management. The Specialist will play a key role in implementing understand requirements and manage risks. Lead incident and problem management related to End User Workspace various technical teams, including Information Management, Digital Policing, Professional Standards, and level identity management experience with a background in IAM (Identity Access Management) solutions. Experience
providing platform / infrastructure support and management for a large UK based client Working with the be responsible for the ongoing maintenance and management of the “in scope” platforms in line with a best documentation quality standards Working within a Service Management framework, adhering to ITIL based policies and and upgrade management and communication Maintaining configuration data and currency Managing incidents timely escalation and communication Issue and Risk management Skills and Experience: Degree in Computer Science
opportunities into positions such as Customer Support Manager, Developer, or Supply Chain Consultant. Key Responsibilities:
Attend daily strategy meetings with the Help Desk Manager. Requirements: Experience: Kaseya and other monitoring