Our client is in need of a Service Manager to ensure optimal delivery of services with minimum disruption analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement of overall customer service by performing proactive customer service audits, identify design short falls and implement solutions before issues are highlighted by the customer Auditing work and customer service to ensure the company's number of SLA credits being paid to customers, by managing aging tickets all less than SLA Maintain Billing
Extensive experience in IT/ Technology project management within Financial Services critical projects, in investment / wealth management businesses and products (advantageous) Managing 3rd party vendors Integration contract • Relevant formal qualification in Project Management. E.g., PMI, PMBOK or Prince 2 • Bachelor's degree
large Investment Management Platform migration programme. Strong Senior Project Management experience Business role but use scrum methodology-Wagile Investment management experience preferable but financial services will be considered Some understanding investment management products required Workstram focuses on - Workflow contract opportunity- Cape Town based Formal project management qualification Agile Degree in IT
initiative Facilitating group workshops and meetings Manage the GI product development process by prioritizing experience Integration experience SQL knowledge Data management and data analysis experience Experience of working
initiative Facilitating group workshops and meetings Manage the GI product development process by prioritizing experience Integration experience SQL knowledge Data management and data analysis experience Experience of working