client is in need of a Service Manager to ensure optimal delivery of services with minimum disruption CRM to be used for surveys Attend to customer service reviews at agreed frequency with the customers customers that all reporting, incident tracking and service delivery and assurance components are available customer contract queries and ensure delivery of services as per the contracted requirements Represent the Continuously improve customer service by performing proactive customer service audits, identify design short
management experience preferable but financial services will be considered Some understanding investment Workflow BPM, correspondence, operational reporting service center (contact centre)-must understand these processes
Technology project management within Financial Services critical projects, involving large scale migrations