ensure the efficient resolution of incidents and service requests; Establish and maintain operational processes incident management, service request fulfillment, and escalation management; Monitor service performance metrics incident and problem management processes to minimise service disruptions and downtime; Coordinate with technical requests, assessing potential risks and impacts to service availability and stability; Collaborate with vendors to ensure contractual obligations are met and service levels are maintained; Evaluate vendor performance
renowned for excellence and innovation in ICT services and systems. Ranked among the top institutions to drive strategic decision-making and enhance service delivery. Working Hours: This role offers a hybrid-remote planning, and decision-making processes across ICT services and systems. Role & Responsibilities: The Utilising BI insights, the Analyst will enhance service delivery through detailed reporting and process recommend and implement best practices for BI in ICT services; ensure data integrity, quality, and system configurations
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data of client systems and service activities; Deliver exceptional customer service and build strong client Minimum five years of experience as an IT Field Services Technician or similar role; Strong knowledge of
automated processes; Identify and address system/service bottlenecks and single points of failure; Manage overall system health; Troubleshoot SQL Server service outages; Deploy database change scripts; Liaise skills and teamwork; Experience in a financial services environment is beneficial; ITIL exposure is advantageous; (Dell); Backup Software (Veeam); Competency in cloud services, including M365 / Azure, would be advantageous
Solutions Architects, Services Business Development Managers, and professional services resources; Obtain
Responsibilities include designing Azure solutions, managing services, ensuring security, collaborating with teams, Azure; Lead project planning, execution, and Azure services deployment; Implement security best practices
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data
Senior Manager of Information and Cybersecurity Services, the successful candidate will be responsible systems, and services; Provide technical leadership for cybersecurity systems and service components;
provider known for their exceptional customer service and innovative approach. Our client offers a dynamic
troubleshooting and integration of third-party services; Meet project deadlines and build software by