deviations. Review intra-day and daily service levels Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Planning Managers within the account to support delivery Ensure all forecasting, scheduling and real-time management activities are optimised and address areas for across teams. Actively engage and coach Planning Managers on operational, financial and planning issues best enable the operational teams. Management of the Planning Managers Provide daily direction and communication
backed recommendations on Contact Center programs • Manage cross-platform reporting and data processing • independently and collaboratively • Work with department management and other analysts • Bachelor's Degree from an