Coordinator to be based full time at our Midrand offices. The Incident Coordinator will responsible to manage displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience in a service written communication to the customer is a primary requirement for this role. This role must be available to
following: Work experience, diploma / degree in business / IT environment. At least 6-8 years’ experience in solutions in line with quality and delivery requirements Preparation of system/technical documentation ISO standards) Meet with end users and gather requirements Facilitate daily stand-ups Ability and willingness give training to fellow colleagues and users when required Understanding of integration between different which will rotate between Midrand/Rosslyn and working from home, offering a contract rate of between