and understand customers faults with broadband, lines, email, wireless, VPN, routers and VOIP.
Liaise
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults IPs);
NAT and Port Forwarding /Open Ports;
1st Line IPPBX and PBX, Hosted PBX configurations, IP Number
will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing Monitoring, Investigation and Tuning. Liaise with 3rd Line Development teams to resolve incidents, when required
development where applicable Develop changes in line with the application architecture and technical practices and standards Prioritize development in-line with Business requirements Liaise with project stakeholders
Problem resolution and troubleshooting, 1st and 2nd line / level ➢ Provide 24 x 7 support or during your frequently during the whole shift. ➢ Conduct first line support by attending physically the area where fault
3days per week in the office. Our remuneration is in line with the level of experience (2-6yrs) we are looking
business initiatives and objectives, the various line portfolios, and current trends and developments
business initiatives and objectives, the various line portfolios, and current trends and developments