adhered to all times. Ensure timeous arrival at scheduled work and client premises. Ensure all work is carried related procedures and fitment instructions Ensure all field services are carried out in line with related Administrator and Manager on site progress Ensures all administrative tasks required are performed accurately by Supervisor/Manager; Maintain compliance with all company policies and procedures; Ensure diplomacy diplomacy and technical dress code is adhered to all times during working hours; Ensure adherence to the Company
do:
achievement of key projects while liaising with all stakeholders. The role is able to execute key business for the flawless execution of Projects Ensure that all projects are delivered on-time, within scope and developing project scopes and objectives, involving all relevant stakeholders. Ensuring feasibility Ensure changes. Report and escalate to management as needed all risks and action plans. Manage, establish and maintain maintain the relationship with the client and all stakeholders. Keep an update on compliance regulations
Duties:
client requirements. Testing : • Release note of all changes, new functions and bugs compiled. • Request Request ticket updated according to status. • All relevant code for specific patch/release/hot fix in respective interpreted. • Possible solutions proposed. Operations : • All requests logged and assigned via RT acted on and opportunities. • Fellow colleagues considered in all aspects. • Constant monitoring of client infrastructure whereabouts at all times. • Start, finish and lunchtimes strictly adhered to. • Good timekeeping for all meetings
ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets computers branches and devices. Provide support on all desktop platforms supported by the Group. Provide conferencing equipment, etc. Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions. Setup potential risk detected on the network. Plan and manage all upgrades. Ensure that timely checks are made against
assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms testing and monitoring of Proof of Concept deployments All reporting required Responding to calls logged by remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s
customer service experience
frequency with the customers Ensure that for all customers that all reporting, incident tracking and service the company has feedback from its customers Ensure all customer SLAs are adhered to and exceeded Continuously being paid to customers, by managing aging tickets all less than SLA Maintain Billing Inventory Lists (via Management experience and dealing with customers at all levels is a requirement Contract and SLA management
DUTIES: Professionally respond to and resolve / fulfil all incidents and service requests logged or managed honest and professional in all communication with other parties. Regularly update all customers with progress-information with specific requests. Adhere to and comply with all commitments made. Remain calm and collected in adverse remotely identify, diagnose and resolve / fulfil all incidents / requests to the best of his / her capability in the event of repeated incidents and attached all related incidents to the Problem ticket. Recognise