T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported consistently delivering a professional level of service and support. Team Support: Assist the team leader addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
specialises in remote aviation services is looking for Load Control Agents to join our diverse team of more producing safe quality load sheets. A load control agent is responsible for the processing of flights, this requirements for the Load Control Agent role are the following: German Load Control Agent A2 German proficiency > matric grade if pure maths English Load Control Agent > 70% matric grade if mathematics literacy >
We're seeking talented Developers to join our team of experts. As a Developer, you'll play a crucial role in designing, developing, and delivering high-quality software solutions that meet our clients' needs. If you're a skilled programmer with a passion for innovation, we'd love to hear from you Re
Fire, HVAC and Wet Services company seeks a Regional Project Manager to do project planning and organizing contract management, risk and quality management, and service provider management. You will be responsible for environment, experience in Fire, HVAC, and Wet Services. R4 0 000 -45 000 pm.
specialises in remote aviation services is looking for Load Control Agents to join our diverse team of more producing safe quality load sheets. A load control agent is responsible for the processing of flights, this requirements for the Load Control Agent role are the following: German Load Control Agent A2 German proficiency > matric grade if pure maths English Load Control Agent > 70% matric grade if mathematics literacy >
problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist communicate appropriately to internal and external customers. Train, coach and mentor Service Desk staff including provide backup support. Interact with internal and external customers. Provide data and reporting of trends improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to co-ordination and delivery of operational support to the customer and is seen as an extension of the client's IT strive to improve and strengthen the customer's perception of service quality, through dedicated support 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management,
investigate deviations. Review intra-day and daily service levels Manage an effective Communication model area Identify and highlight opportunities for service and process improvements Analyse and research team current service delivery issues and to exploit any improvement opportunities Build internal capability escalated issues with real-time service delivery Engage with Client on service delivery improvement opportunities with a ratio of 1 Head of Planning for up to 2500 agents. Currently working in a team of 2 colleagues at