incoming customer incidents and requests. The team provides support to our global customer base covering severity of the incident and appropriately set customer expectations To gather information, interpret investigative and problem solving support skills To keep customers regularly updated through their incident life with our Development teams, defining and testing custom solutions to reported issues To maintain an up-to-date and eCommerce systems • Commercial experience in customer service R344k p/a Benefits
Managed Service. To create, develop and maintain customer accounts, and new business opportunities, sell the Company's products and services, and manage customer accounts in the defined geographical territory Company's set customer, financial, intern al and growth objectives. Responsible for: Sales Customers Financial processing, spreadsheet, presentation, email and Customer Relationship Management packages such as Sales networking, especially at senior levels within customer and supplier organisations Good business and negotiating
based in either of ther Bryanston or Stellenbosch offices. The successful candidate will act as a key interface this is a hybrid role, and will require time in office (Stellenbosch or Bryanston) General: While we would
workstreams will be pivotal for success in this role: Customer to Cash and Vendor (Procure) to Pay, including support/consulting experience Minimum of 5 years' customer support experience in the IT industry Qualifications: Additional Requirements: Proficiency in Microsoft Office Microsoft Project an advantage Additional SAP skills
DHCP, TCPIP, DNS knowledge Active Directory and office 365 Administration Cabling & patching network
product features necessary to create value for customers and the company. • Collaborating with prospective
product features necessary to create value for customers and the company. • Collaborating with prospective
products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries
products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries
information, maintaining the trust and confidence of customers, partners, and stakeholders.