exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and The role involves supporting all technology operations, driving service improvements in technology systems and service requests. · Establish and maintain operational processes and procedures for incident management writing skills. · Track record in strategic and operational hands-on management.
exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and The role involves supporting all technology operations, driving service improvements in technology systems and service requests. · Establish and maintain operational processes and procedures for incident management writing skills. · Track record in strategic and operational hands-on management.
Job Description: Technical Operations AnalystPosition Overview
PBT Group is a professional services detail-oriented Technical Operations Analyst to join our dynamic team. The Technical Operations Analyst will play infrastructure are identified, prepared for deployment, and operate efficiently. This role focuses on reliability, problem-solving.
Responsibilities
all technology operations as your expertise is sought to fill the role of an IT Operations Manager for a and service requests. Establish and maintain operational processes and procedures for Incident Management service delivery. Track record in strategic and operational hands-on management. Strong understanding of
As a Technical Operations Manager, you will be responsible for:
Managing and overseeing our
offboarding experience
Documenting standard operating procedures (SOPs) and IT policies
Managing
deployment requirements.
deployment requirements. Develop and maintain operational tools for deployment, monitoring, and analysis alerts. Monitor and ensure optimal performance of operational resources (e.g., K8S clusters, certificates, managed PostgreSQL), basic SQL knowledge (database dumps, restores, migrations) Containerization: Docker
Overview: As an I&O Operations Support Engineer, you will manage day-to-day operations to ensure the delivery new technologies. Primary Responsibilities: IT Operations: Monitor all infrastructure as a member of the Support business operations with telephony, infrastructure, connectivity, and MS operations. Implement and processes, and procedures. Ensure technical operational efficiency within the business. Execute business identified priorities within the team. Conduct IT operational monitoring and reporting. Identify, minimize
achieving operational excellence. Operational Improvement: Identify and analyse operational processes documents and reports. 5.Quality Operations Management: Ensure quality operations management by optimising processes
business/customer facing IT service management operations team Develop ITSM tactical plans and implement focused IT services Lead the IT Service Management Operations team Builds relationships with key stakeholders