Tracking industry is recruiting for a Technical Support Consultant. The successful incumbent will be office based in Century City providing remote technical support to clients. Requirements: Working knowledge of finding POS systems 1 to 2 years Technical IT Support experience
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23 the process
1+ years of experience in an account management, customer success or online training usage audits and consultation sessions to optimally use our solutions
Provide support on queries of pro-active client consultations
Improve customer experience through product support in product design product development.
Provide guidance and support to clients to ensure that they have sufficient
service desk, desktop support, network support, etc.
We are looking to hire an Onsite Support Technician who will play a crucial role smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency i>Desktop Support (Minimum 1 year+ experience)
skills
The company values its employees and offers a supportive and collaborative atmosphere where teamwork and ad-hoc and out-of-hours support as needed. About the Role: As an IT Support Technician, you will play & Responsibilities: Provide general desktop support; Fast and effective problem resolution; Monitor (Veeam); Maintain Exchange server mailboxes; Monitor support queue for end-user fault calls; Document and map Requirements: Minimum of 12 years' technical support experience; Bachelor's Degree in Engineering, Computer
high-quality technical support to both technical and non-technical end users while supporting a wide range of ensuring equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a required between customer's sites and providing support to other areas of the business where required. hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable
Information Technology (IT) Support Manager is responsible for supervising IT support operations at the client's coordinating projects, managing an additional support resource, and ensuring the delivery of seamless is made up of multiple NPO's, and the Onsite IT Support Manager will be required to visit their sites in provide technical support to ensure smooth functioning of all I systems. Manage IT support tickets, prioritize documentation of IT processes, configurations, and support activities. 2. Team Management: Supervise and provide
This may also mean becoming involved with IT support on the customers end and their maintainers.
Keep
Keep up to date and aware of the technical support issues, IT policies and best practice methods.
Register/transfer domains and configure POP3 email accounts.
Configure and troubleshoot POP3 / Exchange update Billing;
Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft