Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
managing Projects/Programmes in the Financial Services sector , Card Payments and related API implementation Program management Experience in Payments and Banking industry will be an advantage
experience with the Hogan deposits module as well as banking domain experience Experience in mainframe technology testing conversions Coding and unit sizing customizations Designing, coding and testing interfaces System
Science Provide technical assistance to staff and customers on hardware and software-related issues Install troubleshooting skills Strong communication and customer service skills R10 000 to R12 000 per Month Basic
a minimum of 3 years must be in the financial services industry, long term insurance, investments, wealth project scope requirements with stakeholders Map customer requirements to existing system functionality Prepare user stories and prototype mock-ups for new services and enhancements Identify and clarify constraints manage analysis methodology (templates, processes, standards) and provide leadership and support to other Business self-driven Results driven Analytical Aptitude Customer Focused Logical&Critical Thinking Detail Driven
a minimum of 3 years must be in the financial services industry, long term insurance, investments, wealth project scope requirements with stakeholders Map customer requirements to existing system functionality Prepare user stories and prototype mock-ups for new services and enhancements Identify and clarify constraints manage analysis methodology (templates, processes, standards) and provide leadership and support to other Business self-driven Results driven Analytical Aptitude Customer Focused Logical&Critical Thinking Detail Driven
project proposals and service delivery requirements, identifying human resource and service provider requirements communicating project deliverables, timeframes and service level requirements weekly and as required · Develop resource and materials requirements and engaging with service providers, supply chain and sub-contracting teams teams to confirm plans as required · Appoint service providers by identifying skills and resources required Supply Chain to review and identify appropriate service providers, provide input into the contracting requirements
information and context. Identify and report control and standard deviations, failures and inefficiencies for action to adapt to VP. Identify and report control and standard deviations, failures and inefficiencies for action and corruption. Identify and report control and standard deviations, failures and inefficiencies for action vetting contractors to ensure compliance to ethical standards and practices and to prevent theft, fraud and serious crime Identify and report control and standard deviations, failures and inefficiencies for action
philosophy and methodology. Collect information with standard intelligence practices processes develop intelligence impacting the company’s Identify and report control standard deviations, failures inefficiencies for feedback impacts to operations. Identify report control and standard deviations, failuresinefficiencies for action could be exploited for Identify and report control/standard failures/inefficiencies and risk in export of Utilise networks to identify report risk control standard deviations, failures inefficiencies for action