recommending fit-for-purpose solutions, and assisting Sales, Service Delivery, OEM and Partnerships the business case, and high-level designs (HLD). Assist the internal Sizwe teams by performing HLD and and vendors. Work with the wider Sizwe team to assist on opportunities which fall outside primary responsibilities
all stakeholders (Business/Developers/QA).
· Assist with generating a work breakdown structure to estimate
those deliverables with the technical team.
· Assist with identifying and mitigating risks on the project
project.
· System testing /parallel runs assist QA in testing systems/solutions.
· Troubleshoot
system). Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. Assisting Installers
role demands a commitment to proactive client assistance, meticulous testing, and continuous learning role demands a commitment to proactive client assistance, meticulous testing, and continuous learning technical department. Providing prompt and efficient assistance to clients, addressing their technical concerns
role demands a commitment to proactive client assistance, meticulous testing, and continuous learning role demands a commitment to proactive client assistance, meticulous testing, and continuous learning technical department. Providing prompt and efficient assistance to clients, addressing their technical concerns
tools
KPA's
end-user community/client via the Call Centre to assist with the resolution of more complex requests; Develop delivery and shorten lead times; and Provide assistance and information to end-users who cannot access
between development and support environments
· Assisting with the business cases
· Requirements management:
o Communication
· Assist with identification and management of risks
hardware and software issues, computer networks and assisting with IT-related problems remotely or via a site outlets, production factory and where required. Assisting with the installation and administering of VOIP
developments and trends in the data enablement field to assist the business to keep its data analytics and management