reports.Qualifications and Experience
you passionate about creating exceptional customer experiences and driving loyalty? A leading financial newly created role for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high journey.
Partner with customers to define business needs and elicit business requirements Produce artifacts that that accurately depict customer needs for product implementation such as business requirements and process Provide support as needed to internal and external customers Assist in the facilitation of estimating discussions Bachelor's degree or equivalent work experience 8 years experience with Commercial Property/Casualty Insurance Insurance recommended 5 years' experience as a Business Analyst recommended Experience with SQL and other report
we're looking for highly skilled and motivated Customer Support Engineers to join our dynamic team. The a passion for delivering top-notch customer service. As a Customer Support Engineer, you will be our clients' are resolved promptly and effectively. Manage customer inquiries and support tickets using PSA. Provide (Windows 10, Windows 11), common software (Microsoft Office 365, antivirus software), and networking (IP addressing to ensure timely resolution of customer issues. Document all PSA customer interactions and technical resolutions
responsible for leading Fraud teams and mitigating customer risk through effective analysis of accounts and profiling customers based on suspicious wagering behaviour. Conduct investigations on customers' betting Minimum of 5 years' experience in Sportsbook Fraud and Risk Management. Experience in managing a team regulatory requirements are crucial for this role. Experience in Deposit and Withdrawal processing, preferably analytical and problem-solving skills. Proficient in MS Office and payment processing software. Strong communication
Chief Information Officer (IT) (JB4567) Sandton, Johannesburg Market Related Duration: Permanent As the responsible for steering the team to create in-house, customized, and niche products and systems. Additionally related fields 4 years of proven experience in a similar senior role Experience in banking, retail, or merchant Design and customize technological systems and platforms to enhance customer experience. Plan the implementation Design and customize technological systems and platforms to enhance customer experience. Plan the implementation
Experience:
certificate A minimum of 5 years' working experience in customer service/technical support/IT support Excellent Preferred experience, knowledge, and skills: Matric certificate A minimum of 5 years' working experience in in customer service/technical support/IT support Excellent verbal and written communication skills. Proficient correctly into Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues content on media players. Conduct courtesy calls to customers. Profile Preferred Behavioral Qualities: Extroverted
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing enhancing the overall user experience. This role involves managing and growing the customer service team, improving (Essential). 5 or more years of proven experience managing a customer service team that utilizes various