Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
What you will be doing:Â
To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and all
Old Mutual Finance is currently seeking to hire an Senior Software Engineer. This is a nationally based based role that forms part of the Old Mutual Finance Information Technology Team. The objective of this mentoring to Junior Programmers. Contribute to Old Mutual Finance body of knowledge (Documentation, Wikis
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that that new access control installations to new and old network rooms are done as and when required; Projects: of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that that new access control installations to new and old network rooms are done as and when required; Projects: of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for
C Ahead Technologies, is a 15 year old IT Services & Solutions Company - built on strong values - California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg
C Ahead Technologies, is a 15 year old IT Services & Solutions Company - built on strong values - California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
R359 517 per annum, (plus benefits) CENTRE : Johannesburg REQUIREMENTS : Matric plus a 3-year tertiary project team to develop migration programs from old to new system platforms. Execute performance testing
solve complex business problems and support call centre operations. This hybrid role offers the flexibility