This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
initiative, being proactive. Ability to work as part of a team. An excellent communicator. Able to communicate technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
high-tech projects. If successful you will form part of an Agile development team, contributing to the simulation software designed to accurately mimic the real-time behaviour of vehicles within a virtual environment ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
friendlyKnow your product or service and respond in a timely manner. Must Have · Matric/Grade 11 · Reliable literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
forgetting the roots from which they have grown. To be part of this team that works on cutting-edge simulation detail. Ability to work both independently and as part of a team. Bachelor's degree in Computer Science Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities