This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
be part of a happy office (& virtual office) life with a young, dynamic, and energetic team with a drive - You will learn to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there
be part of a happy office (& virtual office) life with a young, dynamic, and energetic team with a drive - You will learn to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there
be part of a happy office (& virtual office) life with a young, dynamic, and energetic team with a drive - You will learn to LOVE MONDAYS Flexible work/life balance - Be home in time for dinner or be there
customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution