developed, maintained and integrated within the process of strategy development and technology planning goals and requirements. Ensure dialler campaigns operate efficiently within the respective dialling regulations management and savings initiatives to reduce overall operating expenses and improve profitability Skills and Active Directory, and other technologies needed to operate customer contact centres Demonstrate deep understanding constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting of frequent dialler
reports on such to the Team / Project leader and/or Systems Review technical deliverables and manage quality expectation Provide technical, functional and operation support for existing software applications Testing: and execute system and program test plans to verify correct operation of completed systems Plan, design development/ support process Focus on evaluating and analyzing flaws/ discrepancies in system, and ability to (Computer Science or Information Systems)/ BCom (Information Systems)/A National Diploma in IT/and or
reports on such to the Team / Project leader and/or Systems Review technical deliverables and manage quality expectation Provide technical, functional and operation support for existing software applications Testing: and execute system and program test plans to verify correct operation of completed systems Plan, design development/ support process Focus on evaluating and analyzing flaws/ discrepancies in system, and ability to (Computer Science or Information Systems)/ BCom (Information Systems)/A National Diploma in IT/and or
Manage, and ensure the Effective and Efficient Operation of the division in terms of the Implementation across a balanced scorecard encompassing people, process, financial and stakeholder metrics Management of agreed, defined service levels Optimize Branch operational productivity outputs as per agreed mandate performance Plans) Meet operational expenditure thresholds in facilitating divisional strategy Meet operational expenditure recruitment and performance management Ensure quality processes that prevent reputation risk to both Group and
Manage, and ensure the Effective and Efficient Operation of the division in terms of the Implementation across a balanced scorecard encompassing people, process, financial and stakeholder metrics Management of agreed, defined service levels Optimize Branch operational productivity outputs as per agreed mandate performance Plans) Meet operational expenditure thresholds in facilitating divisional strategy Meet operational expenditure recruitment and performance management Ensure quality processes that prevent reputation risk to both Group and
the digital landscape, ensuring our systems are not just operational but pushing the boundaries of innovation Documentation Reporting Compile technical standard operating procedures for all known errors. Compile daily aspects of our systems run smoothly. We compile and maintain technical standard operating procedures and solutions. You Bring: Diploma or Degree in Computer Systems (advantageous). Microsoft Technology Associate Technology Associate (MCSA) (advantageous). Microsoft Systems Engineer (MCSE) (advantageous). Experience with
edits requirements, specifications, business processes and recommendations related to proposed solution solutions and recommendations to enhance the current process Directly assist in producing the product roadmap areas of application programming, database, and system design Understands Internet, Intranet, and client/server architectures Understands how legacy and web-based systems interface with each other SQL knowledge and understanding improving support processes. Focus on evaluating and analyzing flaws / discrepancies in system Work well with
effective proposals by adhering to the Ntiyiso process and putting them through problem-solving exercises Requirements • Bachelor's degree in engineering | Operations management | Financial management| Business management in management consulting/ 10 – 15 years in an operational environment (financial services/manufacturing)