technical issues and ensuring they have a seamless experience with our products and services. If you thrive Shifts · 12 months contact centre experience (Technical support experience will be advantageous)
versus headcount costs. Management/leadership experience, abilities, and accomplishments. Expert in large applications. Recent Genesys Contact Center product experience and competencies - within the past 3-5 years platform experience) NQF level 7 (Bachelors or higher) in IT related field advantageous Work experience with IVR, Call Routing, WFM, ACD, etc. Extensive experience in Contact Center Production Operations, Contact transformation and how they relate to customer experience technology Proven strong leadership, performance
in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation minimum requirement). 1-2 years of call centre experience gained in a similar role (ideally supporting
tracking performance metrics to keeping our customer experience at its zenith, you'll be at the forefront of improvements. Ensure attention is given to employee experience. Focus on a proactive approach rather than a improvement. We give attention to the employee experience and proactively seek solutions. We are committed Microsoft Systems Engineer (MCSE) (advantageous). Experience with Office 365 and Azure (advantageous). ITIL certification (advantageous). At least 1 years' experience in supervising or team lead within an Application
team. The ideal candidate will have extensive experience in both front-end and back-end development, with understanding of back-end development technologies. Experience with relational and non-relational databases
Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
for current and new clients QUALIFICATIONS AND EXPERIENCE Essential Requirements • Bachelor's degree in management| Business management Years of managerial experience in management consulting/ 10 – 15 years in an