assesses the quality of performance of contact center staff, monitors communications, and recommends
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
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• High school diploma with 1-2 years of Call Center Experience.
• Advance English level with
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r
operational development team directly supporting the call centre, reporting to the Head of IT with dotted queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and senior technical team, management and non-technical call centre agents. Very good problem-solving skills
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities