services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
the Charging, VAS, CRM, Self Service, Portal, Call Centre and Business information systems space Any Project
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
solutions, based on defined standards from the Cloud Centre of Excellence (CCoE), from an Application and Infrastructure environment with corporate infrastructure or data centre environment to ensure effective implementation
Experience business objectives Following the user-centred design approach in designing journeys across all At least 8 years experience which includes user-centred design, interaction design, information architecture
solutions, based on defined standards from the Cloud Centre of Excellence (CCoE), from an Application and Infrastructure environment with corporate infrastructure or data centre environment to ensure effective implementation
California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg