We are looking for a service deliver manager with ITIL that will play a critical role in managing and the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's respecting, trusting and assisting each other. Working together as a team to improve service delivery Helpdesk Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident and Problem
for requirements, estimates, and specifications Assist in the development of supporting documentation support as needed to internal and external customers Assist in the facilitation of estimating discussions and
Senior Project Manager: Enterprise Data Services: Banking: FTC
The call is for a Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services.
communication channels, such as VPNs and IPSec tunnels. Assist with the installation, configuration and support investigations. Liaise with network service providers and vendors, ensuring service level agreements are met and documentation and diagrams remain up to date. Assisting with network configurations to bring the offices
operations in order to improve cost effectiveness, service quality and mission development. Development of architecture. Oversee IT Service Delivery and ensuring high levels of service to the organisation. Ensure IT solutions and services status. Defines roles and responsibilities for IT services and solutions team and budget. Identifies and manages risks to IT Services and Solution by assessing potential risks and specialist expertise to assist in integrating IT throughout the organisation. Assists the Council and Executives
architecture. • Oversee IT Service Delivery and ensuring high levels of service to the organisation. • Ensure IT solutions and services status. • Defines roles and responsibilities for IT services and solutions team and budget. • Identifies and manages risks to IT Services and Solution by assessing potential risks and specialist expertise to assist in integrating IT throughout the organisation. • Assists the Council and Executives the IT Section. • Manage IT Service Level Agreements (SLA) with service providers. • Ensure cost optimisation
contract with top tier company within the Financial Services / Investment sector for an expert Scrum Master
at customer premises assisting provinces in rollouts Technical support services for the full range of
Cause Analysis